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FAQ

Frequently asked questions

Canoe for Cancer

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What is Canoe for Cancer?

Canoe for Cancer has been bringing communities together for 23 years, united by the same goal of creating a world where no Canadian fears cancer. The event is also an opportunity to celebrate those who live and have lived in the face of cancer and those moving past cancer. 

 

Why should I participate

Every 3 minutes someone in Canada is hears the words “You have cancer”. This is a staggering statistic and Canoe for Cancer is determined to change this.  

The goal of Canoe for Cancer is to have fun while improving the cancer experience by raising funds to help people live longer and enhance their quality of life.  

 

Why do I have to fundraise? 

With the money you raise, the Canadian Cancer Society can fund research that leads to life-saving discoveries and support people who are facing cancer today. Without your fundraising efforts, none of that would be possible. 

 

How do I volunteer at Canoe for Cancer? 

Thank you for your interest in lending your time to help make Canoe for Cancer successful! There is a wide range of volunteer opportunities at this event. For specific opportunities, please contact Gloucester Pool Cottage Association.

 

How many donors do I need? 

As many as you want – there is no minimum number of donors for this event. 

 

How should I fundraise for the Canadian Cancer Society (CCS)

Consider what you love to do and how you can turn that into a virtual activity. Online concerts, fitness classes or a game night are just some options! If you can dream it, we can help you do it. Visit our Get inspired page for more great ideas! 

 

Do I have to sign up online to do a fundraiser? 

Yes, you need to sign up to fundraise online to get started. But we’re here to help every step of the way! When you register your fundraiser, you’ll receive a call from us to confirm your registration and answer any pressing questions you may have. You will also have access to a wide range of online fundraising tools that will help you set up your fundraiser and make it a success. 

 

Can people other than my team see the results of our fundraising? 

Yes. Team and individual fundraising pages – along with your results – are public, unless you opted to make them private when you registered. People will be able to see your fundraising totals, but they can’t see individual donation amounts. When someone donates to your page, they can choose to do so anonymously. Having a public fundraising page allows people to search for you and donate easily.

 

What will you do with the money I raise? 

The funds you raise will be invested in our nationwide support system for all Canadians affected by cancer. Read more about where your money goes.

 

Can I designate the funds I raise to a certain type of cancer? 

Yes, when you sign up online you’ll have the option to choose how the money you raise is used. For example, if you select “transportation support,” the donations you collect will be designated to transportation services to and from cancer treatments. In the event that donations received exceed CCS support of your designation type, your fundraising will be used to fund similar programs where the need is greatest. 

 

Where can I host an online event? 

Many organizers are now using Facebook or Instagram Live to broadcast online events in real time. These are easy-to-use, effective platforms for broadcasting all sorts of online events, such as virtual concerts, fitness classes, and much more. 

 

I want to hold a ticketed event. Can I do that on my page? 

Your online fundraising page is for donations and can’t support the sale of tickets. Once you register, you’ll gain access to a downloadable toolkit with tips for promoting and fundraising for online ticketed events. You can also contact us with your questions at connect@cancer.ca

 

How will the Canadian Cancer Society help me with my event? 

We have created a fundraising toolkit, which includes tips and resources to help you succeed! When you sign up online and log in to your Fundraiser Portal, you’ll be able to access these tools. Please feel free to reach out anytime to connect@cancer.ca for additional support. You can also reach us through the live chat feature on the website. 

 

Will the Canadian Cancer Society promote my event? 

While we are so grateful that you’ve decided to support Canadians affected by cancer, we are unable to promote your online fundraiser. However, when you sign up online you’ll have access to a toolkit that has information, tips and tools to help with online promotion. CCS staff are also here to help, so please reach out to us at connect@cancer.ca if you require support. 

 

Why can’t I use the Canadian Cancer Society logo? 

The official Canadian Cancer Society logo is used to mark events run by the Canadian Cancer Society. You can find a [INPUT CAMPAIGN NAME HERE] logo detailing your support for CCS in your Fundraiser Portal. Please contact us if you have any questions about where and how it can be used. 

 

Will the Canadian Cancer Society attend my event? 

We are honoured that you’ve decided to support us but cannot guarantee attendance. If you have a staff partner, you may speak to them or contact us at connect@cancer.ca to request the attendance of a CCS staff person. 

 

What if I don’t reach my fundraising goal? 

When you sign up online, we ask you to set a fundraising goal. We encourage you to aim high while being realistic. That said, you’re not held to your initial goal, and you can change your fundraising goal on your page at any time. If you’re struggling to fundraise online, consult your fundraising toolkit for online fundraising ideas and tips. Remember you can always reach out to your CCS staff partner with questions we’re here to help! Check your email for your introduction to your staff partner, or give us a shout at connect@cancer.ca

 

Will the Canadian Cancer Society reimburse my event expenses? 

The Canadian Cancer Society is not able to reimburse you for expenses incurred for your fundraiser. Keep in mind that the more expenses you have, the less (net) proceeds you will have to donate in the end. We encourage you to set a budget before you start fundraising. After signing up online, you will have access to your Fundraiser Portal, where you can download your fundraising toolkit that has information on how to keep any online expenses low and an event budget template you can download and populate for your own event. 

 

I’m new to fundraising, can you give me some tips? 

Of course! Here are our top 3 tips: 

  • Make the first donation to your personal fundraising page. This will help other people choose how much to give to you, so make a donation that you’re proud of! 
  • Send fundraising emails from your Fundraising Centre to everyone you know. This is the secret of our top fundraisers! Ask everyone because every donation adds up. 
  • A few days after you send your first emails, send a reminder email to anyone you haven’t heard from yet. Experience tells us that most people need 2 to 3 reminders before they make a donation, so don’t get discouraged if you don’t hear from someone right away. 

 

Will the Canadian Cancer Society help me raise money? 

When you sign up to fundraise, we are happy to provide you with the information, support and tools you need to make your fundraiser a success. 

  • Be sure to download the fundraising toolkit, which will provide you with tips and tools to help you organize a fundraiser from start to finish. 
  • Contact us any time for tips and support. We’re here to help you! Reach out to your CCS staff partner, email connect@cancer.ca or call 1-888-939-3333
  • We can also provide you with a letter of support that you can email to potential donors, supporters, and sponsors to show you’re officially fundraising for CCS. 

 

I’m having trouble reaching my fundraising goal. What can I do? 

We encourage you to download the fundraising toolkit from your Fundraiser Portal and make use of the tips for fundraising and promotion, but here are our top fundraising tips! 

  1. Tell your story. Personalize your online fundraising page and tell your story! Share what has inspired you to host your fundraiser and make a difference. The story of why you want to change the future of cancer will inspire your friends and family to support you. 
  2. Donate to yourself. Make the first donation to your personal fundraising page. This will show your commitment to the cause and help other people choose how much to give, so make a donation that you're proud of! On average, fundraisers who start with a self-donation raise $150 more than those that did not.  
  3. Ask for donations. Send fundraising emails from your Fundraiser Portal to everyone you know and share your fundraising link on social media to encourage your friends and family to donate and share your fundraiser. This is the secret of our top fundraisers! Ask everyone you know to support you because every donation helps and cancer affects us all. 
  4. Send follow-ups. A few days after you send your first emails or make your first social media post, send a reminder to anyone you haven't heard from yet. Most people need 2 to 3 reminders before they make a donation, so don't get discouraged if you don't hear from someone right away. 

What are the different participation types? 

There are 4 ways you can register to participate in Canoe for Cancer:

  1. Start a team and become a team captain. Team captains are an important part of Canoe for Cancer success. Build your own team and work together to reach your goals. A team of 10 members can have 10 times the impact! 
  2. Join a team that already exists. From fundraising to event day, share your Canoe for Cancer experience with a team, working together to meet your goals and celebrate success!
  3. Participate as an individual. Register, set your goal, fundraise and make a difference! If you want, you’ll be able to join or create a team later.
  4. Join as a family! Are you bringing your family? Register yourself and let us know how many family members you are bringing with you to the event, set your family fundraising goal, fundraise and make a difference!  

If you’re starting a new team, you’ll have to create a team name that isn’t already taken. If you’re joining an existing team, you’ll need to know the name of the team you want to join.

If you are creating a Family registrationteam, pleaseyou will enter the # of people in your family (yourself included).

 

How do I register for Canoe for Cancer? 

We can’t wait to welcome you at Cancer for Cancer! To register:

  1. Search for your event location [IF APPLICABLE] 
  2. Choose your participant type
  3. Create an account or sign in with the one you already have
  4. Follow the rest of the registration prompts

If you’re starting a new team, you’ll have to create a team name that isn’t already taken. If you’re joining an existing team, you’ll need to know the name of the team you want to join.

 

My fundraiser is over. How do I close my page? 

Your fundraising page will remain open for the rest of the year and there is no action you need to take. If you no longer want your page to appear on our website, you can email us at connect@cancer.ca

 

What is a Fundraising Centre? 

It’s where all the fundraising magic happens! Once you register for your event, you’ll automatically be given access to your Fundraising Centre. From there, you can: 

  • Update your registration information 
  • Customize your personal fundraising page, team or family page with a photo and story. 
  • Import email contacts and send fundraising, recruitment and thank you emails 
  • Set your personal and team fundraising goals and track and manage your progress 
  • Easily share your personal page on social media 
  • Add offline donations to your online total 
  • Quickly access fundraising and participant resources 

 

What if I forget my Username/Password? 

  • Go to the log in page 
  • Click “Email me my log in information” 
  • Enter the email address that you registered with 

Your username or password will be emailed to you. Sometimes these emails end up in Spam or Junk folders, so be sure to check there. 

 

How do I change the photo on my personal fundraising page? 

  • Log in to your Fundraising Centre 
  • From the “Personal Page” tab, click “Photos/Video” 
  • Select “Choose File” 
  • Add a photo from your computer, then select “Open” 
  • Write a caption if you want 
  • Click “Save/Upload” 

 

How do I add my story to my personal fundraising page? 

  • Log in to your Fundraising Centre 
  • From the “Edit Personal Page” tab, edit your page title and story as you’d like 
  • Click “Save” 

 

How do I import my email contacts into my Fundraising Centre? 

Adding your contacts is easy to do, and it will help you track who you’ve sent emails to, so it’s well worth it! To import your contacts: 

  • Log in to your Fundraising Centre and go to the “Email” tab 
  • Click “Contacts” 
  • Click “Import Contacts” 
  • Select your email provider and click “Next” 
  • Follow the instructions 

You can also add contacts one at a time from the “Email” tab 

 

How do I send a fundraising email from my Fundraising Centre? 

It’s quick and easy! 

If you want to use a sample email, you’re welcome to use it as is or personalize it as much as you’d like. 

  • Log in to your Fundraising Centre and go to the “Email” tab 
  • Enter email addresses in the “To” field 
  • Click “Suggested Messages” and choose “Solicitation”. You can personalize the message once it’s selected 

If you want to write your own email, you can save your custom message as a template so you can use it again later. 

  • Log in to your Fundraising Centre and go to the “Email” tab 
  • Enter email addresses in the “To” field 
  • Enter your subject line in the “Subject” field 
  • Write your email 

 

I sent emails to my friends and family from my Fundraising Centre, but they haven’t received them. What can I do? 

This isn’t your fault, it happens sometimes. Ask people to check your Spam folder. If they use Gmail, ask them to check their “Promotions” tab. 

If you’re concerned they won’t receive your email, you can: 

  • Send yourself a fundraising email from your Fundraising Centre 
  • Copy and paste it into a new email 
  • Forward it to your friends and family from your personal email account. 

Just remember that if you do this, your Fundraising Centre won’t be able to track who you’ve sent emails to 

Is it safe to donate online? 

When you or your supporters donate online to the Canadian Cancer Society, your information is completely secure. We use the highest levels of internet security and encryption to protect your credit card and personal information. 

 

Will my information be shared or traded with anyone? 

We collect your personal information in order to process your donation, issue a tax receipt, and provide updates about our impact and other ways to help. Your personal information will not be sold or traded with other organizations. For more information about our privacy practices, view our privacy policy at cancer.ca

Do I get a tax receipt? 

Yes, charitable tax receipts will be issued for any donations of $20 or more. 

 

Why wasn't my credit card accepted? 

There are several reasons a credit card might not be accepted. You might want to check that you have typed in the number correctly, that the expiry date is correct and that the name you’ve typed in appears exactly as it does on the card. If you would like further information, please reach out to the Canadian Cancer Society via chat, phone or email by visiting cancer.ca.

 

Is online giving safe? 

Give with confidence. The Canadian Cancer Society donation system is secure. When you donate online to the Canadian Cancer Society feel confident that your information is completely secure. We use the highest levels of Internet security and encryption to protect your credit card and personal information. Look for the “https” in your browser URL and the padlock symbol in your browser window. 

 

When will my donors get receipts? 

When donations are made directly to your online fundraising page, the donor will receive a tax receipt by email. You can also choose to collect donations in-person. You can find a donation form and instructions for submitting donations made by cash or cheque in your Fundraiser Portal. 

 

My donor didn’t get a receipt. What do I do? 

Check with your Canadian Cancer Society staff partner or email Donor Care at connect@cancer.ca

To ensure they are able to assist you, make sure you have the donor’s full name and all other available details. The more details you provide, the better. 


What is an offline donation?  

An offline donation is in the form of a cheque or cash to a participant instead of an online credit card donation.  

 

Do I need to enter the offline donations I’ve collected into my Fundraising Centre? How do I do it? 

Adding your offline donations to your Fundraising Centre is a great way to keep track of your total fundraising amount. Follow the steps below to enter your offline donations and see your fundraising thermometer go up. 

Log in to your Fundraising Centre 

From the “Progress” tab, select “Enter a Donation” 

Follow the prompts

 

What is the Fundraiser Portal? 

When you sign up online, your Fundraiser Portal houses everything you’ll need for a successful online fundraiser! Once you’ve logged in to the site at cancer.ca/fundraise your Fundraiser Portal is your one-stop fundraising shop! From here, you can edit and personalize your fundraising page, send fundraising emails out to your contacts, download the fundraising toolkit and find other helpful resources